Q: How will I know if a part is available?

You will see "In Stock" if the part can ship within 1 business day, "Available" if the part can ship within 3-7 business days, and "Limited Availability" if the part is available but the lead time is unknown.

Question 1

Do you carry aftermarket parts?

Accepted Answer

No. We only carry genuine parts produced directly by the original equipment manufacturer (OEM). Every part comes with the manufacturer's warranty.

Question 2

How do I find parts on s1partscenter.com?

Accepted Answer

The easiest method is to search by part number, either with the main search box on the homepage or the one on the top navigation bar.

Question 3

Which payment methods do you accept?

Accepted Answer

We accept Visa, MasterCard, and American Express.

Question 4

Is my personal and payment information safe on your website?

Accepted Answer

Yes. We use the latest security and encryption technology to make sure your information stays private. We will never share or sell your data to anyone.

Question 5

Where can I find your Privacy Policy and Terms of Use?

Accepted Answer

You can find our Privacy Policy here and our Terms of Use here.

Question 6

How will I know if a part is available?

Accepted Answer

You will see "In Stock" if the part can ship within 1 business day, "Available" if the part can ship within 3-7 business days, and "Limited Availability" if the part is available but the lead time is unknown.

Question 7

I ordered from you after searching for a part online and clicking your ad, but the part I received isn't exactly what I wanted. What should I do?

Accepted Answer

Since we only sell genuine OEM parts specifically designed for your truck, we avoid generic one-size-fits-all products. In some cases people will search online with general keywords like "transmission rebuild kit," and Google will try to match what it thinks they want with one of our promoted products. But we strongly recommend verifying the part number before you purchase to ensure the part is the right one for your truck.

If you're still unsure or don't know the part number, please contact us and we'll help you sort it out.

If you received the wrong part for any reason, we'll help you get the part returned quickly.

Question 8

Is there a charge for shipping?

Accepted Answer

Yes. The shipping charges vary by weight and size. You can find the shipping charges for your order during the checkout process.

Occasionally there will be additional shipping charges for overweight or very large parts. In those cases we will contact you to confirm the additional shipping charges prior to charging your credit card or other form of payment.

Question 9

How do you ship parts?

Accepted Answer

We ship most parts via UPS. Sometimes we will use other carriers if necessary.

Question 10

How can I track my order?

Accepted Answer

Once we send your order out for shipment, we will send you a confirmation email with a tracking number and instructions.

Question 11

What if I never received a confirmation email and tracking number?

Accepted Answer

Please contact us by phone or email and we will sort it out for you.

Question 12

How long will it take for my order to arrive?

Accepted Answer

We fulfill all orders received by 5:00pm EST in 1 business day. Our order fulfillment includes retrieving the part from the warehouse, physical QA inspection, packing, and shipping documentation. We occasionally experience longer than normal processing time due to unforeseen issues with our network of warehouses across the United States. Those delays may add an extra day to the fulfillment time or a delay between fulfillment and shipping. If there is a delay for any reason we will contact you right away.
Shipping times will vary based on your selection at checkout. Refer to your tracking number in the shipping confirmation email for real time updates while the part is in transit.

Question 13

Do you ship on weekends?

Accepted Answer

We do not offer weekend fulfillment and shipping at this time. However, we understand sometimes you need your part sooner. For urgent or special requests, please call us to get a quote.

Question 14

I selected 2nd Day Air, and my order has not shipped. What happened?

Accepted Answer

Remember, the shipping speed is just an estimate, and it comes after we've got your part ready to go. So, if you see "ships within 3-5 business days" for a part, don't forget to add an extra 2 days for it to travel from our warehouse to your front door. Thanks for your understanding and patience!

Question 15

What do I do if I received the wrong part?

Accepted Answer

Please call or email us and we will help you with returning the part free of charge.

Question 16

What if I have another shipping-related question?

Accepted Answer

Please contact us by phone or email and we'll be happy to answer your question.

Question 17

How do I cancel an order for parts I haven’t yet received?

Accepted Answer

Please contact us by phone or email and we'll be happy to process your cancellation. However, if you cancel after the order has been processed, you will be charged a 20% restocking fee. Once an order has shipped, it cannot be cancelled.

Question 18

How do I reach your customer service with a question or issue?

Accepted Answer

You will find our customer service information here.

Question 19

What is your return and exchange policy?

Accepted Answer

You will find our Return and Exchange policy here.

Question 20

How do I initiate a return?

Accepted Answer

You will find our Return and Exchange policy here.

Question 21

How long do I have to return an item?

Accepted Answer

You have up to 30 days from the date you receive your item to return it.

Question 22

Which parts are ineligible for returns and exchanges?

Accepted Answer

You will find our Return and Exchange policy here.