Please follow the guidelines below to ensure that all returns are processed as quickly and efficiently as possible:
Parts returned after 30 days from date of shipment will not be accepted.
Returned parts must be in their original, undamaged packaging with all original packing slips and documentation.
All returned parts are subject to a 15% restocking fee.
No refunds on electrical parts.
No refunds on parts that have been installed.
Please include a copy of your invoice or packing slip.
Once your return is received and inspected (usually within one day of receiving it), your refund minus the 15% restocking fee will be processed and a credit will be applied to your payment method. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
We only sell genuine Original Equipment Manufacturer (OEM) parts. Every part comes with a minimum one-year unlimited mile warranty direct from the manufacturer. We will provide a prepaid return-shipping label for warranty returns. If you ship using your own method, you will be responsible for those costs.
We only replace parts if they are defective or damaged.
Contact Customer Support at 1-800-466-1571 within 30 days of delivery for resolution.
In the event that we cross ship a replacement part and we do not receive the defective product back after 30 days from the date you receive the replacement, we reserve the right to charge your credit card or other source of funds for the retail price of the non-returned part.
RETURNS & EXCHANGE PROCESS
Pack the part carefully to prevent damage during shipment. Please include a copy of the original invoice highlighting the returned part. You may use any preferred shipping provider at your cost.
Send your Source One Parts Center return to:
Source One Parts Center
432 W. Manchester Ave.
Los Angeles, CA 90003
- We will process your return or exchange within one business day of receiving it and send you a follow up email with the status.