Shipping

SHIPPING POLICY

At Source One Parts Center, our aim is to ensure the swift and efficient delivery of your parts. To make your shopping experience as seamless and accurate as possible, we complete 3 steps between completing your purchase and receiving your parts - order confirmation, processing, and shipping.

ORDER CONFIRMATION

After you complete your purchase, our system validates your order details and payment information.
The system sends our fulfillment center the processing instructions.
We will send you an order confirmation email usually within a few minutes of checking out.

ORDER PROCESSING

Order processing includes retrieving the parts from the warehouse, physical QA inspection, packing, and shipping documentation.
We process all orders received before 5:00 pm EST on the same day. Orders placed after this time will be processed within the next business day.
Please note that we do not process orders on Saturdays, Sundays or holidays; such orders will be attended to on the next business day.
There are instances where we may need to confirm certain specifics with you, particularly if it involves part availability, additional shipping costs, or the location of your items. When we have confirmed these details with you, your order will continue processing.
Once we have successfully processed your order, a confirmation will be sent via email or SMS text.
Order cancellations after the order has been processed will incur a 15% restocking fee.

PRODUCT AVAILABILITY AND LEAD TIMES

Our typical order processing and part retrieval lead times are subject to availability and are indicated on the product detail page for each part.

In-Stock part - we process the order and retrieve the part within 1 business day before sending it out for shipping.
Available part - The order processing and retrieval lead time is indicated on the product detail page. After retrieval, the part is sent out for shipping.
Back-ordered part - it is unavailable for immediate processing and retrieval. We will contact you with the anticipated lead time.

IMPORTANT - If you select an expedited shipping option, it will not reduce the processing lead time before the order is shipped.

ORDER SHIPPING

Shipping options include:

UPS Ground: Estimated transit time is typically 1-5 business days, excluding order processing and part retrieval lead time.
UPS 2nd Day Air: Transit time is 2 business days, excluding any additional product lead time. For orders shipped on a Friday, delivery would usually be on the following Tuesday unless a public holiday falls on Monday and/or Tuesday.

Once your order ships, we will send you a confirmation email or SMS text with tracking information.

SPECIFIC DELIVERY DATES

If you need your order delivered on a specific date, please contact us before placing your order. We will do our best to accommodate your request, although we cannot guarantee specific delivery dates.

SHIPPING DELAYS

We strive to get your parts to you as quickly as possible. However, once your order has shipped, we unfortunately cannot control the delivery date and therefore cannot guarantee when your products will arrive.

ITEMS LOST OR DAMAGED IN TRANSIT

At Source One Parts Center, we are not liable for any items lost, stolen, or damaged due to the carrier's fault. If your package is damaged or lost in transit, please contact us and we will assist in filing a claim with the carrier.

SHIPPING ERRORS

In the unlikely event that you receive the wrong item, we will take full responsibility. We will send you a return shipping label and bear any costs associated with getting you the correct part as fast as possible.

REFUSAL POLICY

We strongly discourage delivery refusal. If a delivery is refused, you will be liable for any storage fees, return shipping costs, and a 15% restocking fee.

WILL CALL

If you prefer to pick up your items or have them picked up by a third party carrier of your choice, you may request for will call. The full payment for the order must be processed before pickup, and a pickup time must be scheduled in advance. Please note that all fees associated with third-party pickups are the customer's responsibility.

INTERNATIONAL ORDERS

We only ship directly to locations in the United States, Mexico, and Canada. However, you may request for your items to be available for will call and arrange for the third party carrier of your choice to pick them up for you. The full payment for the order must be processed before pickup, and a pickup time must be scheduled in advance. Please note that all fees associated with third-party pickups are the customer's responsibility.

We are committed to providing you with a smooth and satisfactory shopping experience. If you have any further queries regarding our shipping policy, please feel free to contact us.

Phone: 1-800-466-1571

Email: support@s1partscenter.com